Introduction

Welcome to Msaramen. These Terms and Conditions ("Terms") govern your use of our ride-sharing platform and services. By accessing or using our services, you agree to be bound by these Terms.

Definitions

1. Service: The ride-sharing and delivery services provided by our platform, Msaramen.
2. User: Any individual who uses the service, including drivers and passengers.
3. Driver: An individual who has registered and been approved to provide transportation services through our platform.
4. Passenger: An individual who uses the platform to request transportation services.

User Registration

1. Users must register and create an account to access the services.
2. Registration can be done via email, phone number, or social media accounts.
3. Users must provide accurate and complete information during registration and keep their account information up to date.

Account Security

1. Users are responsible for maintaining the confidentiality of their account credentials.
2. Users must notify us immediately of any unauthorized use of their account.
3. We are not liable for any loss or damage arising from unauthorized access to your account.

Use of Services

1. Users agree to use the services only for lawful purposes.
2. Drivers must ensure their vehicle is maintained in a safe and lawful condition.
3. Passengers must not engage in any behavior that is harmful or disruptive during rides.

Payment and Fees

1. Passengers agree to pay for the transportation services according to the rates provided in the app.
2. Payment can be made through the app using the available payment methods.
3. Drivers will receive payments for completed rides after deducting applicable fees.

Cancellations and Refunds

1. Passengers can cancel a ride request within a specified time frame without incurring a fee.
2. Refunds will be processed in accordance with our refund policy available on the app.

Privacy Policy

1. We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
2. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

Limitation of Liability

1. Our services are provided on an "as is" and "as available" basis.
2. We do not guarantee that the services will be uninterrupted or error-free.
3. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the services.

Changes to Terms

1. We may modify these Terms at any time. We will notify users of any changes by updating the Terms on our website and app.
2. Continued use of the services after any changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at -

By email: support@msaramen.com